Privacy Policy

Ultra Grip and Cuff operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ultra Grip and Cuff is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from it, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include when you contact us, for example a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources: directly from you (when you create an account, use the Services, communicate with us, or otherwise provide it); automatically through the Services (from your device and through cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services — to perform our contract with you, process payments, fulfil and manage orders, remember your preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customised shopping experience.
  • Marketing and advertising — to send marketing and promotional communications by email, text or post, and to show you online advertisements, including based on items you previously purchased or added to your cart.
  • Security and fraud prevention — to authenticate your account, provide a secure payment experience, and detect, investigate or act on possible fraudulent, illegal or malicious activity. Keep your account credentials safe and don't share them with others.
  • Communicating with you — to provide customer support and maintain our business relationship with you.
  • Legal reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including: with Shopify, vendors and other third parties who perform services on our behalf (such as IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping); with business and marketing partners to provide marketing services and advertise to you; when you direct or consent to disclosure to third parties (for example to ship your products); with our affiliates or within our corporate group; and in connection with a business transaction, to comply with legal obligations, or to protect our rights and the rights of others. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To provide certain enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify, and in these circumstances Shopify is responsible for that processing. To learn more, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we don't control, review their privacy and security policies and terms. We don't guarantee and are not responsible for the privacy or security of such sites. Our inclusion of a link doesn't imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, contact us using the details below to request deletion. As of the effective date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may not be secure while in transit, so we recommend you don't use unsecure channels to share sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights over your personal information (these rights are not absolute and may apply only in certain circumstances):

  • Right to access / know the personal information we hold about you.
  • Right to delete personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right of portability — to receive a copy and request transfer to a third party, in certain circumstances.
  • Managing communication preferences — opt out of promotional emails any time via the unsubscribe link; we may still send non-promotional emails about your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the details below. We won't discriminate against you for exercising your rights, and we may need to verify your identity first. To learn more about how Shopify uses your personal information, visit https://privacy.shopify.com/en.

Complaints & International Transfers

If you have complaints about how we process your personal information, contact us using the details below; depending on where you live you may have the right to appeal or to lodge a complaint with your local data protection authority. We may transfer, store and process your personal information outside the country you live in, relying on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date, and provide notice as required by law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at ultragripandcuff@gmail.com or write to us at PO Box 450, Baulkham Hills NSW 1755.